Monday, 18 October 2010

More 'giving' probems

The frustrations of not having the Virgin giving site working properly has been really getting to me. I really hope no-one has been put off supporting us...

Dear Claire,

I am sorry to hear that you have experienced problems when accessing the site and understand the frustration that this has caused.

There has been a requirement to undertake maintenance on the site recently which all our Charities were notified of.

In addition, we unfortunately experienced an issue from our card service provider on Friday that impacted donations for an approx 2 hour period. Full service was restored as soon as possible. There is no underlying issue with the site.

I would like to assure you that Virgin Money Giving take comments made by all our site users very seriously in order that we can continue to provide an excellent service and the recent period is not a reflection of our normal service standards.

Once again, please accept my apologies.

Kind regards

Neil Johnson
Head of Customer Services
The Virgin Money Giving Team

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